Return Policy

Thanks for shopping at theherbzstore.com

If you are not entirely satisfied with your purchase, we're here to help. Please raise your complain through RMA (Return Merchandise Authorization) request option present in "My Account" or you may register your return complain by calling us at 495-4832323 or e-mailing us at complains@herbzmail.com

Theherbzstore.com goes out of its way to maintain high standard of customer satisfaction. We guarantee the excellence of products sold online. For the settlement of genuine complaints, theherbzstore.com follows the following refund and return policy:

  • Products purchased online cannot be returned.
  • If a product gets damaged in shipment, theherbzstore.com will replace it. The customer will not be charged for the replacement, and will only bear the extra postage cost.
  • No refund will be made for any parcels which will be returned as unclaimed.
  • Return of products once sold will not be accepted.
  • No comparative claims will be accepted on any of the products once the same have been paid for, are in transit or have been delivered.
  • Due to product availability and demand, prices are subject to change without prior notice; and, thus, if prices are revised during the negotiation phase, payment will have to be made as per the applicable new prices. No refund will be made in case of downward revision of prices soon after an order has been finalized and paid for.
  • Once a product is opened, it becomes the property of the user and no refund claims will be entertained.
  • The consignments are dispatched immediately upon the receipt of payment. Non availability of required medicines may cause a delay and the customer will be notified of the same. In any event we would not displease our customers.

Please place the goods to be returned in a suitable box (ideally the box in which the goods were despatched to you) and return the goods to us by post to the following address:

HERBZ INDIA NATURAL PRODUCTS LLP
27/97 D2 FCC Building
Mavoor Road, Calicut
Kerala, India
TEL: 495-4832323

Immediately upon your refund being processed, the cost of the product to be refunded will then be reimbursed directly back on to the card from which payment was originally taken.

Should you wish to contact HERBZ INDIA NATURAL PRODUCTS LLP to assist you with any queries that you may have in relation to refunds, please contact us at:

Email: info@herbzmail.com
Telephone: 495-4832323 (Lines are open 9:00 am to 5:30 pm Monday to Saturday)